Returns & Refunds

CONDIZIONI E PROCEDURA PER I RESI


It is important for us to guarantee you the best possible experience, from the first moment you visit our site and for all your purchases. For this reason we have decided to make the return policy even faster and easier.

If you are not 100% satisfied with your purchase, you can return one or more items within 14 days from the date your order was delivered.

The item must be in the same condition in which you received it, with all tags still attached and in the original packaging.. 

Returns must always be shipped from the same country in which the order was received, to avoid extra transport costs at your expense.

The first return is free, in the event that an item is returned more than once, the subsequent shipping costs are charged to the buyer.

RETURN SHIPPING INSTRUCTIONS


Contact us at sales@malebolge.it, we will organize the collection of the item to be returned and we will send you the return label for shipping, to be applied on the package.


● Pack items carefully in the original order packaging if possible, otherwise use appropriate shipping packaging.
● Apply the return label provided with the documents to the package order delivery.

Make sure the package is in the hand of the courier within 14 days from the date you received the order.

We will verify and accept your return within 1-3 working days of receiving the package and will send you an e-mail confirming that the refund has been issued.

If you paid cash on delivery, please communicate to the following address: sales@malebolge.it your bank details needed to process the refund:
- Name and Surname of the holder of the account
- Bank name
- IBAN
- SWIFT Code / BIC
- Order number

The refund always includes the price of the returned items.

Remember that the refund is made via the payment method chosen to pay for the original order. Refunds for orders paid in cash on delivery (where available) are made by bank transfer only.
The times to display the credit on your account may vary according to different payment methods and local banking procedures.

For tracking and security reasons, we recommend that returns be sent using the procedure and courier indicated above.

If you choose to send your return using a different courier or shipping method, the costs will be entirely your responsibility and you will have to pay any shipping costs in advance. In these cases, Malebolge VIII assumes no responsibility for any refunds or compensation in the event of loss, theft, mishandling or damage to the returned goods.

EXCHANGE INSTRUCTIONS:

The item must be in the same condition in which you received it, with all tags still attached and in the original packaging.

For the first exchange the shipping costs are free.

The first change is free. In the event that an item is changed more than once, the subsequent shipping costs are the responsibility of the buyer.

RESTRICTION RESTRICTIONS


● No exchanges or refunds are allowed for worn and / or damaged products

● The return must be sent from the same country in which the order was placed. We will not accept any returns from a different country